Support
Support & Live Chat
Our support team helps government officers, mining operators, inspectors and workers get the most from MineTrack. Use live chat, WhatsApp or the resources below to resolve any issue.
Live Chat
Chat with our team
Start a conversation below. When we are offline, leave a message and we will respond by email.
MT
MineTrack Support
Currently offline
Support hours: Mon–Fri, 08:00–17:00 (CAT). Messages received outside hours are answered the next business day.
Welcome to MineTrack Support. Our team is currently offline. Leave a message and we will respond within one business day.
Response Times
General enquiries
Within 1 business day
Technical issues
Within 4 hours (business hours)
Compliance & fraud reports
Within 2 hours, 7 days a week
Portal access issues
Within 2 business days
Resources
You can also email us at support@minetrack.gov